Frequently Asked Questions

How does your free trial work?

We've replaced our free trial with a new credits program that lets you earn credits to apply towards free hosting. More information is available at: Hosting Credits

What are your terms of service, privacy policies, etc?

The following terms and policies are applicable to the use of the services provided by Opalstack LLC:

Why don't I have root/sudo access?

Customers on Opalstack's managed hosting service do not have root or sudo access to the servers that are hosting their sites. There are a few reasons for this:

  • Root access would allow a shared hosting customer to see files and data for other shared hosting customers on the server - this is would be a major concern for both privacy and security.
  • Root access on a managed VPS would make it easy for an inexperienced customer to interfere the server side of our management infrastructure.
  • Our dashboard handles tasks which typically require root access on an unmanaged service, such as modifying web server configuration, creating new shell users, and managing databases.

There are many "How to install X" tutorials online that mention the need to run commands as root or via sudo, but in practice most software can be installed within your home directory without root access. If you're attempting to install custom software and are having problems doing so without root access, please contact the Opalstack team for assistance and we'll help you get it done!

Where is MySQL?

MariaDB is a drop-in replacement for MySQL and is installed on all of our web servers.

If you have an application that needs a MySQL database, then you can create a MariaDB database and user with your dashboard and use that as your application's database.

What is Opalstack's backup policy?

We back up all servers daily (usually at around 11:00PM GMT).

Opalstack retains recent backups as follows:

  • The 3 most recent daily backups
  • The 2 most recent weekly backups
  • The 2 most recent monthly backups

Please contact the Opalstack support team if you need data recovered from your server's backups.

Please include the following information for the items you need recovered:

  • For files and directories: the original location of the file and/or directory
  • For databases: the type of database (MariaDB or PostgreSQL) and its name
  • For all items: the date from which the data should be recovered.

We'll attempt to recover your data from the backup nearest to, but not later than, that date.

Recovered data will be placed in an archive in your home directory on your server.

We do not guarantee the availability and integrity of our backups and very strongly recommend that customers maintain their own offsite backups of their data that would otherwise be irreplaceable in the event of a catastrophic system failure.

What is Opalstack's address and phone number?

Opalstack is a service of Opalstack LLC, a registered corporation in the State of Wyoming, USA.

Address of Record:

Opalstack LLC 30 N Gould St Suite R Sheridan, Wyoming 82801 USA

Phone: +1 307-314-4632 Email: contact@opalstack.com Report abuse: abuse@opalstack.com