Your Account¶

Your account details are managed via the home page in your dashboard. You can access the home page by clicking your username in the left sidebar of the dashboard.

Maintaining your contact info¶

The Opalstack support team uses your account contact information to link support requests to your account.

Adding contacts¶

To add a new account contact:

1. Click your username in the left sidebar of the dashboard to go to the dashboard home page.

2. Click the Settings menu button near the top right corner of the page. A menu will appear.

3. Click "Add Contact" in the menu. A form will appear.

4. Enter the contact details into the form.

5. Toggle the account owner option if the new contact is an account owner. Account owners are authorized to request billing changes, cancelations, and security-sensitive support. Other account contacts are limited to technical support requests only.

6. Click "Add" to save the new contact or click "Cancel" to discard it.

Editing contacts¶

To edit an account contact:

1. Click your username in the left sidebar of the dashboard to go to the dashboard home page.

2. Scroll down to the contacts list if it is not already visible on the page.

3. Click the Edit icon (a pencil) for the contact you wish to edit. A form will appear.

4. Edit the contact details as needed.

5. Click "Update" to save the updated contact or click "Cancel" to discard your changes.

Deleting contacts¶

To delete an account contact:

1. Click your username in the left sidebar of the dashboard to go to the dashboard home page.

2. Scroll down to the contacts list if it is not already visible on the page.

3. Click the Delete icon (a trashcan/bin) for the contact you wish to delete. A form will appear.

4. Click "Delete" to delete the contact or click "Cancel" to keep it.

Account Security¶

Changing your account password¶

To change your account password:

1. Click your username in the left sidebar of the dashboard to go to the dashboard home page.

2. Click the Settings menu button and select Change Password.

3. Enter your current password in the Old Password field.

4. Enter your new password in the New Password field.

5. Enter your new password again in the Verify Password field.

6. Click the Save button to save your new password.

Changing your account username¶

To change your account username:

1. Click your username in the left sidebar of the dashboard to go to the dashboard home page.

2. Click the Settings menu button and select Change Username. A form will appear.

3. Enter your new username into the form.

4. Click the Update button to save your new username.

Note that when you change your username, your original free "username.opalstacked.com" subdomain will be deleted and removed from any sites that use it.

Multi-factor authentication¶

Multi-factor authentication, also known as MFA or 2FA, enhances the security of your dashboard account by requiring two types of credentials for a successful login:

1. The correct username and password.
2. A frequently-updated code generated by an authenticator application or password manager.

Configuring multi-factor authentication¶

1. Install a multi-factor authentication application on your device.

2. Click your username in the dashboard sidebar to go to the dashboard home page.

3. Click the Settings menu button and select Multi-Factor Authentication.

4. There are three Add... buttons near the top right corner of the MFA page:

   • FIDO2: supports hardware authentication keys that use the FIDO2 proctocol such as YubiKey, SoloKey, or Hideez.
   • U2F: supports hardware authentication keys that use the U2F protocol such as YubiKey or Hideez.
   • TOTP: supports mobile authentication apps such as Authy and Google Authenticator

   Click the button that corresponds to the type of authenticator that you are using. If you're using a hardware authentication key and are not sure which protocol it uses then check your key's user manual.

5. If you selected "Security Key" or "FIDO2 Security Key" then insert your key into your computer and follow the onscreen instructions to enable multi-factor authentication.

6. If you selected "Authenticator App" a scannable code will appear. Follow the instructions in your MFA application to scan the code. Your MFA application should then display a 6-digit number.

7. Enter the 6-digit number in the field provided, then click the "Enable" button to enable multi-factor authentication.

Logging in to your account with multi-factor authentication¶

1. Visit https://my.opalstack.com/signin/ in your web browser.

2. Enter your account username in the Username field.

3. Enter your account password in the Password field.

4. Click the Sign In button.

5. If you are using a mobile app for authentication then check your application to obtain the a-digit authentication code and enter it into the form, then press Sign In to complete your login.

6. If you are using a security key, then insert your key into your computer's USB port and wait for the light on the key to blink. When the light blinks, press the button on your key to complete your login.

Disabling multi-factor authentication¶

If you lose access to your security key or authentication app and need to disable MFA to regain access to your account then please contact Opalstack Support for assistance.

Maintaining your billing info¶

Updating your credit card¶

To update the credit card used for your payments:

1. Click your username in the left sidebar of the dashboard to go to the dashboard home page.

2. Click the Settings menu button and select Update Payment Method.

3. Enter your card details in the space provided.

4. Click the "Update" button to save your changes.

Updating your invoice details¶

To update the name, address, and tax ID that appear on your invoices:

1. Click your username in the left sidebar of the dashboard to go to the dashboard home page.

2. Click the Settings menu button and select View Invoices.

3. Click the "Update Invoice Info" button near the top right corner of the page. A form will appear.

4. Enter your info into the form.

5. Click the "Update Invoice Info" button on the form to save your changes.

Viewing your invoices¶

A record of your past invoices is available via your account page in the dashboard. To view your invoices:

1. Click your username in the left sidebar of the dashboard to go to the dashboard home page.

2. Click the Settings menu button and select View Invoices.

3. Your invoices are listed with the following info:

   • Date of the invoice
   • Total amount of the invoice
   • A payment button if the invoice is unpaid, otherwise a "Paid" indicator.
   • A link to download a PDF copy of the invoice

4. The filter field at the top of the page can be used to filter your invoice list by date.

Paying invoices manually¶

To pay your invoices manually:

1. Click your username in the left sidebar of the dashboard to go to the dashboard home page.

2. Click the Settings menu button and select View Invoices.

3. Click the "Pay" button to open the online payment form hosted by our billing processor.

4. Complete the form to make your payment. Note that the online payment form supports mobile payment wallets (except PayPal) and bank transfers in addition to credit card payments.

Paying invoices manually with PayPal¶

To pay your invoices manually with PayPal:

1. Click your username in the left sidebar of the dashboard to go to the dashboard home page.

2. Click the Settings menu button and select View Invoices.

3. Click the "Switch to PayPal Payments" button near the top right corner of the page.

When these steps are complete you will receive your invoice via email each month. When you do, visit https://my.opalstack.com/invoices/ to make your payment.

To switch back to automatic payments via credit card, repeat the steps above but use the "Switch to Credit Card" button when you reach the last step.

Upgrades and downgrades¶

Please contact the Opalstack support team to upgrade or downgrade your hosting plan. Specifications and pricing for plans and upgrades are available on the Pricing page.

Canceling your service¶

To cancel your service and close your account:

1. Click your username in the left sidebar of the dashboard to go to the dashboard home page.

2. Click the Settings menu button and select Deactivate Account.

3. Type DEACTIVATE into the confirmation field.

4. Click "Deactivate Account" on the form to complete the cancelation.

After you submit the cancelation form your service is immediately canceled and you'll be redirected to the Opalstack home page. You'll receive an email a short while later requesting feedback about your experience with your Opalstack service.