Your Account

Your account details are managed via your account page in your dashboard. You can access the account page by clicking your username in the left sidebar of the dashboard.

Maintaining your contact info

‼️ Important!

Please keep your account contact information updated at all times.

If you contact Opalstack Support for assistance via an email address that is not listed in your contact info, then your request will need to be verified before any assistance can be provided.

We recommend that you keep at least 1 account owner contact using an externally-hosted email address so that you will have a way to reach us if there is a problem with your account which affects your Opalstack email service.

To add or update your contact info:

  1. Click your username in the left sidebar of the dashboard to go to your account page.

  2. Click Add Contact in the top right corner to add a new contact, or click the Edit icon next to your existing contact in the lower half of the page.

  3. Enter or edit your contact info.

  4. Toggle the Account Owner option if applicable. Account owners have the authority to request support with any aspect of the account, including billing changes and cancellations. An account can have multiple owner contacts.

  5. Toggle the For Invoices option if applicable. Your account invoice contact will receive billing-related email correspondence and has the authority to request support for billing changes and cancellations only. An account can have only 1 invoice contact.

  6. Contacts who are neither account owners nor invoice contacts are technical support contacts and do not have the authority to request billing changes and cancellations.

Managing your subscriptions

Your subscriptions represent your Opalstack hosting services and are listed in the center of your account page in the dashboard. Subscriptions are billed automatically each month or year, and are automatically renewed after each cycle.

To upgrade, downgrade, cancel, or otherwise modify a subscription then please contact Opalstack Support for assistance. Pricing for all services is available by clicking the "Add Service" button near the top of your account page in the dashboard.

Updating your payment method

To update the credit card used for your payments:

  1. Click your username in the left sidebar of the dashboard to go to your account page.

  2. Click the Update Card button near the top right corner of the page.

  3. Enter your card details in the space provided.

  4. Click the purple Update button to save your changes.

Viewing your past invoices

A record of your past invoices is available via your account page in the dashboard. To view your invoices:

  1. Click your username in the left sidebar of the dashboard to go to your account page.

  2. Click the View Invoices button near the top right corner of the page. A new page will load.

  3. Your invoices are listed with the following info:

    • Date of the invoice
    • Total amount charged
    • A link to download a PDF copy of the invoice
  4. The filter field at the top of the page can be used to filter your invoice list by date.

Changing your dashboard password

To change your dashboard password:

  1. Click your username in the left sidebar of the dashboard to go to your account page.

  2. Click the Change Password link that appears below your username at the top of the main content area.

  3. Enter your current password in the Old Password field.

  4. Enter your new password in the New Password field.

  5. Enter your new password again in the Verify Password field.

  6. Click the Save button to save your new password.

Recovering a lost dashboard password

If you have lost or forgotten your dashboard password:

  1. From the signin page, click the Forgot your password? link.

  2. In the space provided, enter the email address that you used when you opened your Opalstack hosting account.

  3. Click the Reset button.

  4. After you click the reset button, a message will be sent to the email address that you provided (assuming you provided the correct address).

  5. When you receive the email, read it carefully and visit the password reset URL mentioned in the message.

  6. At the password reset page, enter your new password twice, once in each space provided.

  7. Click the Reset button to save your new password.

  8. Once your password is reset, you may log in to the panel as described above.

Multi-factor authentication

Multi-factor authentication, also known as MFA or 2FA, enhances the security of your dashboard account by requiring two types of credentials for a successful login:

  1. The correct username and password.
  2. A frequently-updated code generated by an authenticator application or password manager.

Configuring multi-factor authentication

  1. Install a multi-factor authentication application such as Authy or Google Authenticator on your device. Search your device's application store for other choices.

  2. Click your username in the dashboard sidebar to go to your account page.

  3. Click the "Multi-factor Auth" link near the top of the page.

  4. There are three Add... buttons near the top right corner of the MFA page:

    • FIDO2: supports hardware authentication keys that use the FIDO2 proctocol, such as YubiKey or SoloKey.
    • U2F: supports hardware authentication keys that use the U2F protocol
    • TOTP: supports mobile authentication apps such as Authy and Google Authenticator

    Click the button that corresponds to the type of authenticator that you are using. If you're using a hardware authentication key and are not sure which protocol it uses then check your key's user manual.

  5. If you selected "Security Key" or "FIDO2 Security Key" then insert your key into your computer and follow the onscreen instructions to enable multi-factor authentication.

  6. If you selected "Authenticator App" a scannable code will appear. Follow the instructions in your MFA application to scan the code. Your MFA application should then display a 6-digit number. Enter the 6-digit number in the field provided, then click the "Enable" button to enable multi-factor authentication.

Logging in to your Account with multi-factor authentication

  1. Visit https://my.opalstack.com/signin/ in your web browser.

  2. Enter your dashboard username in the Username field.

  3. Enter your dashboard password in the Password field.

  4. Click the Sign In button.

  5. If you are using a mobile app for authentication then check your application to obtain the a-digit authentication code and enter it into the form, then press Sign In to complete your login.

  6. If you are using a security key, then insert your key into your computer's USB port and wait for the light on the key to blink. When the light blinks, press the button on your key to complete your login.

Disabling multi-factor authentication

If you lose access to your security key or authentication app and need to disable MFA to regain access to your account then please contact Opalstack Support for assistance.

Closing your account

If you would like to close your Opalstack account then please contact Opalstack Support for assistance.